With 38 years' experience in the airport parking business, APH is focused on providing the highest standards of customer service. Every customer who books through the APH website or call centre receives an independent customer satisfaction survey to help us continually monitor approval ratings for all airport parking and hotel products we offer - and help build an even better service for all.
Nothing is more important to us than providing the best possible service at all times, so being named eight-time winners of the Best Airport Parking Company title at the British Travel Awards is the ultimate honour we could receive. This accolade is even more important to us because it is decided not by industry figures, but by you, the customer. We are both humbled and honoured that you have felt able to make us Best Airport Parking Company winners in 2010, 2011, 2012, 2013, 2014, 2015, 2016 and again 2017…Thank you.
APH's car parks at Gatwick and Manchester airports all hold the Park Mark® Safer Parking Award. This police-backed initiative is awarded to parking facilities that are properly managed and maintained and provide a safe environment for both vehicles and customers. Most of the third party car parks we work with also hold the Park Mark® Safer Parking Award, or are in the process of obtaining one.
APH Gatwick is also a member of Trading Standards' 'Buy with Confidence' scheme. To be approved for this, businesses must commit to trading fairly and be vetted by Trading Standards to ensure that they operate in a legal, honest and fair way. It's the Trading Standards stamp of approval!
APH is a member of the Independent Airport Parking Association (IAPA), which promotes best practice in the provision of airport parking services, monitoring security and customer service among its members.
APH is a carbon-balanced company having worked closely with conservation charity the World Land Trust (WLT) for many years to off-set their carbon emissions and actively reduce their carbon footprint. Through the partnership, APH has also helped support rainforest conservation by protecting threatened forest habitats in various parts of the world.
We’re proud to be a member of ITT (Institute of Travel & Tourism) helping to raise and maintain professional standards in the travel industry, through the Continued Personal Development (CPD) and training of individuals.
APH works with some of the most reputable brands in the parking industry to ensure our customers receive access to the best airport parking services available. Partners include Purple Parking, I Love Meet & Greet and NCP.