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Airport Parking & Hotels
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Location

Address:
Heathrow Airport Hounslow
Poyle Road TW6 1EW

Other information

  1. Additional Information
  2. Terms and Conditions

Arrival instructions

To avoid additional short stay car park charges, please call 07857 366664 or 07594517711 at least 30 minutes prior to reaching the airport and you must be contactable on the number you have provided on the booking. The company will only pay for a maximum of 15 minutes parking. If there are any changes in any of the booked time(s) please call the numbers provided and let Park Giant know. Heathrow Airport is now within the ULEZ zone, please check and ensure that you pay ULEZ charges where applicable. https://tfl.gov.uk/modes/driving/ultra-low-emission-zone

Ensure that you have removed your travel documentation, phones, any cash, and all valuables from your vehicle. No responsibility is accepted for any personal items left in vehicles. You are advised to photograph your vehicle to support any damage claim.

Hand over the vehicle and keys to the staff, sign the paperwork and head straight into your terminal check-in. A fully insured chauffeur will drive your vehicle to our secure location for storage whilst you are away.

Directions to Heathrow Airport terminals

Terminal 2- Postcode TW6 1EW. Height restriction for Short Stay 2 is 2.2m.

Follow signs for T2 Short Stay 2. Go through the main tunnel towards Terminals 2 & 3. As you exit the tunnel, stay in the right-hand lane for T2 Short Stay. Do not go to Drop-Off (upper ramp) as there are additional fees to enter this area which you will need to pay directly to Heathrow. Head up the ramp, staying in the right-hand lane sign posted Short Stay Passenger Pick up and stay in the right-hand lane for Level 4 and use the barrier furthest to your right. Take the barrier ticket to hand to the driver and enter the car park. Entering the car park on Level 4 follow the signs for Off Airport Parking and then park your vehicle in "Row B" where you will be met by a Chauffeur to collect your car.

Terminal 3 - Postcode TW6 1QG. Height restriction for Short Stay is 2.2m.

Follow the signs for T3 Short Stay 3. Go through the main tunnel towards Terminals 2 & 3. As you exit the tunnel, stay in the 2nd lane from the left for T3 Short Stay 3. After the traffic lights, follow the lane all the way around and you’ll then see the road open up to many lanes, stay to the right signposted Terminal 3 Short Stay 3. Do not go to Drop-Off (lanes to the left of the car park entrance) as there are additional fees to enter this area which you will need to pay directly to Heathrow. Enter the short stay car park. Take the barrier ticket to hand to the driver and drive up the ramp to Level 4 follow signs for Off-Airport Parking, then park your vehicle in ROW “A” where you will be met by a Chauffeur to collect your car.

Terminal 5 - Post Code TW6 2GA. Height restriction for Short Stay is 2.2m.

Follow signs for T5 Short Stay. As you go up the ramp stay in the right-hand lane and you will see signs for Short Stay Passenger Pick Up. Do not go to Drop-Off/ Valet Parking or Heathrow Meet & Greet as there are additional fees to enter these areas which you will need to pay directly to Heathrow. Follow Passenger Pick Up Short Stay Avis Budget Returns T5 signs (this takes you to Level 4). After the height restriction barrier stay in the left lane for Short Stay Level 4 and you’ll then see a sign after this for Off-Airport Parking. Keep left and go straight ahead and take a ticket at the barrier to hand to the driver. You’ll enter the short stay car park on Level 4 at this point. Proceed to ROW R or S, where you will be met by a Chauffeur to collect your car.

Return instructions

On your return, please call us twice on the number provided, first call as soon as you land and the second call as soon as you collect your luggage.

You must check your vehicle in full upon arrival and advise us of any concerns before moving from the parking bay. Damage claims will not be accepted if reported after leaving the parking bay.

Sign the paperwork and collect your vehicle from the designated point. Entering the Heathrow Drop-Off areas (signposted) will incur additional fees that are payable directly to the airport.

Vehicle Collection Instructions for Heathrow Airport terminals


We are currently asking customers to call us twice; once when you have landed and once when you have all luggage; this allows us to monitor customer arrivals much more efficiently. Please notify us if there will be any delays as we will only cover the cost for a maximum of 15 minutes of parking in the short stay car park. If you are unsure of any of the directions, please speak to the duty controller on the day of your travel.

Terminal 2 Collection Instructions
Please head to Level 4 of the Short Stay car park and the collection point will be the Off-Airport parking areas at Rows A & B.

Terminal 3 Collection Instructions
As you enter the arrivals hall, just before the exit door on the right-hand side take the lift to Level 4 Short Stay Car Park. Your vehicle will be delivered to ROWS A & B, look for Off-Airport Meet & Greet signage.
 

Terminal 5 Collection Instructions
As you exit into the main arrivals hall, you’ll need to head to your left and exit the building where you’ll see lifts ahead of you. Take the lift up to Level 4 of the Short Stay Car Park and look for rows R or S and within designated Off-Airport Meet & Greet parking areas.

Important information

T2 height restriction for Short Stay is 2.2m
T3 height restriction for Short Stay is 2.2m
T5 height restriction for Short Stay is 2.2m 

From 29th August 2023 new ULEZ charges will affect bookings at most car parks serving Heathrow for vehicles that do not meet Euro 6 emissions regulations - please make sure you check before you travel.

For more information please visit: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/ulez-payments

Please consider that you will be within the ULEZ zone on two seperate occasions (on your start date and return date).

Security

Park Giant car park is regularly assessed by a specialist team from the British Parking Association’s Safer Parking Scheme and by local Police. There is perimeter fencing, on-site security patrols 24/7 and CCTV. 

Vehicle restrictions

T2 height restriction for Short Stay is 2.2m
T3 height restriction for Short Stay is 2.2m
T5 height restriction for Short Stay is 2.2m 

Opening times

Opening times: 04:45 to midnight

Terms and Conditions

  1. Our Flexible booking option offers you the convenience and flexibility you need. Here’s how it works:
    1. Need to Change Your Plans?
      • You can cancel or change your booking up to 24 hours before your parking period begins without any charges.
    2. Parking Period:
      • Your parking period starts at 12:01 AM on the first day of your booked dates, regardless of your pre-booked arrival time.
    3. Important to Note:
      • If you don’t cancel or update your booking at least 24 hours before your parking period begins, we’ll need to charge you for the full booking. Also, please be aware that we can’t offer refunds if you return earlier than planned.
    4. Booking Adjustments:
      • If you make changes to your booking and the price changes, we’ll either charge or refund the difference based on your adjustments.